Frequently Asked Questions
Need some help? I'm always adding the questions I'm asked most often to this page. If you can't find the answer to your question, feel free to contact me any time! I can usually reply within 24 hours, Monday to Friday.
Q. How do I download your art?
A. Simply add the items you'd like to your cart and check out. You'll be able to download the files instantly, through links personalized for you after checkout. You'll also get an email with download links, in case you want to download them again later.
Q. Why do I have to give a physical address for digital downloads?
A. Even when nothing is being shipped, your physical address is used for 2 things: First, it is automatically checked against your credit card information to help prevent fraud. Second, taxes are based on your physical location. Your address is used to calculate the tax rate for your state, province or country.
What about freebies? The short answer is that your address is not needed, but it's technically not possible to turn off the fields. You can work around this by entering a fake address if you like. You can read my blog post on this topic here.
Q. Can I use your art for my small business?
A. Probably! I make and share my art with crafters, designers and small, independent businesses. I'm happy to offer my Make It Easy License with my art downloads, which covers MOST personal and small businesses use. There are a few exceptions though, so please double check the License Terms before you download.
Q. What software can I use your art in?
A. My art is provided in a few different formats, so you'll want to double check the product listing to see what files are included. PNG files and JPG files can be used in almost any software where you can place images, like Photoshop, Elements, MS Word. AI files can be used in Adobe Illustrator only, please check your software version if you need to use the AI file. EPS files can be used in a variety of Vector and Raster software, including Adobe Illustrator, Photoshop, Quark Xpress and CorelDraw.
Q. What's your return policy?
A. All of my products are digital, which means they can't be returned. But I want you to be happy! As long as your files have not been downloaded, I will gladly offer a full refund within 30 days of your purchase. Please see my full refund policy here.